Delivery Policy

Last Updated: 16 July 2026

This Delivery Policy explains how booking confirmations and travel documents are delivered.

Digital Delivery

All bookings are delivered electronically.

Customers will receive :

  • Booking confirmation
  • Invoice
  • Payment receipt (if applicable)
  • Travel voucher (if applicable)
  • Tour itinerary
  • Meeting point information

These documents are sent to the email address provided during booking.

Delivery Time

Most booking confirmations are sent automatically within a few minutes after successful payment.

In some cases, delivery may take up to 24 hours, especially if manual verification is required.

Incorrect Email Address

Customers are responsible for providing a valid email address.

We are not responsible for delivery failures caused by incorrect contact information.

Failed Delivery

If you do not receive your booking confirmation, please:

  • Check your Spam or Junk folder.
  • Verify your email address.
  • Contact our customer support for assistance.

Changes to Booking

If booking details are updated after confirmation, revised documents will be sent electronically.

No Physical Shipment

Our services are digital in nature.

No physical goods are shipped unless explicitly stated.